If, for whatever reason, we did not meet your expectations in terms of product quality or service level then please let us know and we will quickly respond and rectify the problem to your satisfaction.
We offer a 100% guarantee. We fully guarantee our products and if you’re not 100% happy we promise to reimburse you or exchange the item. Naturally this needs to be done within a realistic time-frame and we offer a standard 7 days guarantee. Sometimes there will be difficulties that may be beyond our control; however we will always do everything possible to remedy the problem immediately.
You may have heard the expression before – if you’re happy with us and our products please tell everyone, and if you’re not completely satisfied please tell us!
What we promise
- To deliver your orders in full and on time.
- Our focus is on providing a Tradition of Reliability to our customers. You can rely on us to deliver.
- To have the products that you want available 98% of the time.
- To assist you in any way we can and make an effort to understand your needs.
- If you are dissatisfied with the quality of our service we will take immediate action to rectify the problem.
- We will keep you fully informed on our product range.